SPA ETIQUETTE

Thank you for visiting Medical Spa Club. The following information is intended to make your visit as seamless and enjoyable as possible:

Appointments:

You can call 604-284-5501 to schedule an appointment, or you can use our Book a free consultation form online. Please advise us at the time of booking if you require a RMT or are using any gift certificates or promotion codes.

Upon Arrival:

Please arrive 15 minutes early for your appointment. This will allow time to change if necessary, complete paperwork and enjoy a steam bath/sauna depending upon scheduled treatment.

Medical Spa Club Client Forms:

If you are new to Medical Spa Club, you will need to fill out a client form for our cosmetic or medical rejuvenation treatments, registered massage therapy, personal training and any other services.  A client form provides our medical practitioners or therapists with the necessary information to complete a treatment safely and without complication. Conditions such as pregnancy (or possibility thereof), recent surgery and various other conditions can conflict with certain treatments. It is in your best interest to complete the necessary forms to the best of your ability. All information collected on a client form is strictly confidential and is only shared with the therapists who will be completing your treatment.

Attire:

We provide appropriate spa wear for your services and locker rooms for both men and women. Our spa protocol requires full draping of guests during body treatments and massage therapy.

Spa Amenities:

We offer complimentary make up touch up service,  use of locker rooms and sauna upon availability.

Gift Cards:

Medical Spa Club Gift Cards must be presented at the time of service and cannot be traced if lost. In addition they are not redeemable if lost or stolen and are non-transferable. Gift cards are non-refundable.

Group Events and Parties – Medical Spa Club can accommodate many types of groups and parties. Please call us at least 2 weeks in advance to ensure the best choice of appointments for your group.

Pricing:

Pricing is subject to change without notice.

Payment Methods:

Medical Spa Club accepts cash, Debit, Visa, and MasterCard. Personal cheques are not accepted.

Gratuity:

Tipping is never expected, but always appreciated. Please ask about our group tipping protocol.

Cancellations:

We request the courtesy of a 72-hour cancellation notice on all spa packages and a 24-hour notice on all spa services.  Without proper notice of cancellation, Medical Spa Club will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.

No Shows:

Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided.